FAQs
IMPORTANT UPDATE:
We want to share an important update about our current response time. As the holidays bring an influx of inquiries, our team is working diligently to address each one with the care and attention it deserves.
Extended Holiday Response Times:
In light of the festive season, our response time is currently longer than usual. We understand the importance of swift assistance, and we appreciate your patience as we work through a higher-than-expected volume of emails.
Optimizing Support:
To ensure the most efficient service, we kindly request that you avoid opening multiple tickets for the same inquiry. If you have updates or additional information, simply respond to your original email or ticket. This helps us provide you with the best possible support without unnecessary delays.
Current Response Time:
As of now, our response time is up to 72 business hours, depending on the nature of your inquiry. Some cases may require additional steps or attention from a customer support specialist, contributing to the variation in response times.
Our Commitment:
We want to reassure you that our team is committed to addressing all inquiries in the order they were received. Your satisfaction remains our top priority, and we are here to assist you during this busy season.
If you have urgent concerns or specific inquiries, please feel free to reach out. Your feedback is valuable to us, and we are grateful for your understanding.
Thank you for being a valued part of the Pier 1 community. Wishing you a joyful and stress-free holiday season!
Returns & Exchanges
Sign in and Start Your Return
We understand that sometimes a product may not meet your expectations, and we're here to assist you with the return process. If you are having issues signing in and starting your return, please follow these steps:
Step 1: Contact Our Support Team
To initiate a return, please send an email to [email protected] or Submit a Contact Request. Our dedicated support team will guide you through the process and provide you with an approved return label and proper documentation.
Step 2: Include Necessary Information
When contacting our support team, please provide the following details to ensure a smooth return process:
- Your order number (if available)
- The item(s) you wish to return
- Reason for the return
Special Note: Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts and/or accessories, replacing the item, or issuing you a Pier 1 credit depending on item availability.
In such an event, there are no return shipping charges. Please be sure to include clear photos of the packaging and damaged areas when reporting this to your customer support agent.
Step 3: Receive the Approved Return Label
Once our support team receives your email, they will review your request and generate an approved return label for you. This label will be sent to you via email.
Step 4: Pack Your Items
Carefully pack the item(s) you are returning in their original packaging or a secure package. Please ensure that the items are in unused and undamaged condition.
Step 5: Attach the Approved Return Label and Drop-Off Your Return!
Print out the approved return label provided by our support team. Attach it securely to the package, making sure it is clearly visible. Take your package to a shipping carrier associated with your label and send it to the address indicated on the approved return label. We recommend obtaining a tracking number for your records until the returns process is completed.
Important Notes:
Please ensure that your return package complies with our return policy:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, undamaged, and in their original packaging.
- We are not responsible for returned packages that are lost or damaged during transit. Retain your proof of postage and/or return tracking number.
- Once we receive your return and it passes our inspection, we will proceed with issuing a Pier 1 Credit sent via email to the address associated with your order.
Should you choose to return the item using your own shipping method instead of our approved return label, please note that we are not responsible for any incorrectly delivered items (as there may be outdated info on the internet outside of our website).
Rerouting Fees: In some cases, a $15 rerouting fee may be applied to any packages that need to be redirected to the correct return address. We strongly recommend using our approved return label to ensure a smooth and hassle-free return process.
If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected] or Submit a Contact Request. We're here to help!
Thank you for choosing Pier 1 for your home decor needs. We understand that choosing the right decor can be a meticulous process, and we want you to feel confident in your purchase. If it's not the right fit, we're here to help you find the perfect choice. Please review our returns and exchanges policy below:
Disclaimer: Due to COVID-19, return processing times may be longer than usual. We kindly ask for your patience and allow us 14-21 days to process your return. We appreciate your understanding during these times.
Store Credit Refunds and Return Shipping Charges:
Please note that with limited exceptions, returns are refunded to the customer in the form of store credit redeemable on pier1.com. Additionally, customers are responsible for all return shipping charges. (Exclusions may apply for Pier 1 Rewards Members)
Return Eligibility:
Most items can be returned for store credit within 30 days of delivery. Please note the following:
- Outbound (Original) shipping charges are non-refundable, unless there is a mistake with your order or items arrive defective or damaged.
- Clearance merchandise and items marked as "Final Sale" cannot be returned.
- Other non-returnable items include personalized items, bundled items at discount rates (e.g., "4 for $20" unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description page, and assembled products.
Return Process:
Sign in and Start Your Return
If you are having trouble with your login, to initiate a return or exchange, please reach out to our customer service team for assistance. Our dedicated representatives are available via email at [email protected] or Submit a Request.
Helpful Article: How to initiate a return
Return Packaging and Condition:
To ensure a successful return, please adhere to the following guidelines:
- The item must be in its original, undamaged condition.
- If the item was originally delivered disassembled, please return it disassembled.
- Please use the original packaging for the return. If the original packaging is too damaged, use a similar-sized box.
Non-Returnable Items:
The following items cannot be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, unless the entire bundle is returned
- Items you have already assembled
- Items marked as "Final Sale" on the sale page
- Open Box items
- Outbound Shipping Charges
Please note that any outbound shipping charges collected on the order will not be refunded.
Defective Products and Returns due to Our Error:
In the event of mistakes with your order or items arriving defective or damaged, we will make it right. We may send you replacement parts or accessories, replace the item, or issue a reimbursement. In such cases, return shipping charges are not applicable.
Order Cancellations:
Once your order is placed, we strive to quickly pick, pack, and ship it. Therefore, we are unable to cancel orders. If a return is still needed, please refer to our return policy for further instructions.
We appreciate your understanding and cooperation with our returns and exchanges policy. If you have any further questions or require assistance, please don't hesitate to Submit a Request contact our customer service team.
At Pier 1 Imports, we strive to provide you with high-quality products. We understand that occasionally, items may arrive damaged or defective due to various factors during transit. If you receive a damaged or defective item, we're here to help. Please follow these steps to report the issue and seek a resolution:
Step 1: Document the Damage
As soon as you notice that an item is damaged or defective, it's essential to document the issue. Take clear photos of the damaged product and the packaging it came in. These photos will assist us in assessing the defect and ensuring proper resolution.
Disclaimer: For your safety, please exercise caution when handling damaged items. If the item contains broken glass, sharp edges, or any other potentially dangerous materials, we advise you to take the necessary precautions and handle them carefully. Please ensure your safety first and dispose of any broken glass or hazardous materials responsibly. However, before disposing of the items, make sure to quickly capture photo evidence of the damage for our records.
Step 2: Contact Customer Support
To report a damaged or defective item, reach out to our dedicated customer support team. You can contact us within 30 days of the delivery date of your product. When contacting our support team, make sure to provide the following information:
- Your name
- Shipping address
- Order number
- Photos of the damage and packaging (box)
Step 3: Submitting the Information
Once you have gathered all the necessary information and photos, submit them to our customer support team. You can do this by email or through our online support channels. Our team will review your case promptly and work towards finding a solution.
Step 4: Resolution and Next Steps
Upon receiving your information, our customer support team will assess the damage or defect and work with you to find the best resolution. This may involve sending you replacement parts or accessories, replacing the item entirely, or issuing a Pier 1 Credit, depending on the situation.
Step 5: Ensuring a Smooth Process
To ensure a smooth process, please keep the following in mind:
- Contact our customer support team within 30 days of the delivery date to report the issue.
- Provide clear and detailed information, including photos of the damage and packaging.
- Keep any relevant packaging, labels, or documentation until the issue is resolved.
- Follow any additional instructions or requests provided by our customer support team to facilitate the resolution process.
Secondary Disclaimer: Your safety is our top priority. Please handle damaged items with caution, especially if they contain broken glass or sharp edges. Ensure your safety first and dispose of any hazardous materials responsibly. Remember to document the damage with clear photos before disposal to assist us in resolving the issue promptly.
Step 6: We're Here to Help
If you have any further questions or need additional assistance during the process, don't hesitate to reach out to our customer support team. We are here to help you through every step of the way and ensure your complete satisfaction.
At Pier 1 Imports, we are committed to providing exceptional products and service. We apologize for any inconvenience caused by receiving a damaged or defective item and appreciate your cooperation in reporting the issue. Rest assured, we will make every effort to resolve the matter promptly and to your satisfaction.
Note: The information provided in this article is accurate at the time of publication. Please refer to our website or contact our customer support team for the most up-to-date details.
If you have any additional questions are concerns please Submit a Request to our Pier 1 customer support team.
We understand that returning an item can sometimes be a necessary step in the shopping process. To provide you with a convenient and flexible solution, we offer gift card refunds for eligible returns. If you have returned an item and are wondering what happens next, read on to find out the details of the gift card refund process.
Step 1: Return Approval and Processing
Once we receive your returned item, our team will carefully inspect it to ensure it meets the necessary return criteria. Please allow us up to 7-10 days to process your return. We appreciate your patience during this time, as return processing times may vary depending on factors such as shipping logistics and inspection procedures.
Step 2: Gift Card Refund
Upon approval of your return, we will issue a refund in the form of a store credit gift card. This gift card will be sent to you via email within 5-7 business days after your return has been processed. Please make sure to check your email, including your spam or junk folder, for the gift card notification.
Step 3: Using Your Gift Card
Once you receive your gift card, you can start using it for future purchases on our website. Simply enter the gift card code at the checkout page, and the corresponding amount will be deducted from your total order value. Gift cards are a flexible and convenient way to shop, allowing you to choose from our wide range of products.
Step 4: Gift Card Delivery Issues
In the rare event that you do not receive your gift card within 5-7 business days of it being delivered to our warehouse, please don't hesitate to contact our customer support team. We will promptly investigate the issue and ensure that you receive your gift card as soon as possible.
We appreciate your understanding and cooperation throughout the return and gift card refund process. If you have any further questions or concerns, please Submit a Request to our Pier 1 customer support team. We are here to assist you and make your shopping experience as smooth as possible.
Let's Find Your Perfect Replacement!
At Pier 1, we understand that sometimes the product you ordered may not be the perfect fit for your needs. We want to ensure you're completely satisfied with your purchase, which is why we offer an exchange option for eligible items. Please read below to learn more about our exchange process.
Eligibility for Exchanges:
- Most items are eligible for an exchange, subject to availability.
- Clearance merchandise, personalized items, and items marked as "Final Sale" are not eligible for exchange.
Initiating an Exchange:
- To initiate an exchange, please follow the return process outlined in our Returns Policy.
- Return the item(s) you wish to exchange using our approved return label or a reputable shipping method of your choice. Please ensure the item is in its original condition and packaging.
- Once we receive and process your return, we will issue you a store credit for the value of the returned item(s).
Finding Your Replacement:
- With your store credit, you can browse our website and select the replacement item(s) you desire.
- Please note that availability may vary, and we recommend checking the product's availability before finalizing your exchange.
- Apply the store credit during checkout to use it towards your new purchase.
If the replacement item(s) have a higher value than the store credit, you will be responsible for paying the difference. Conversely, if the replacement item(s) have a lower value, the remaining store credit will be available for future use.
Shipping and Delivery:
The shipping and delivery of your replacement item(s) will follow our standard shipping policies, as outlined in our Shipping & Delivery article.
Additional Notes:
If the item you wish to exchange is no longer available, we apologize for the inconvenience. In such cases, we recommend exploring alternative options on our website or contacting our customer support team for further assistance.
Please keep in mind that the exchange process may take some time, especially if the desired replacement is not immediately available. We appreciate your patience as we work diligently to ensure you find the perfect item.
We strive to make the exchange process as seamless as possible to ensure your satisfaction with our products. If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!
Didn't get the answers you were searching for? Submit a Request for more assistance.
Ordering & Shipping
Track My Order🌍🔍
At Pier1, we strive to have all orders picked, packed, and shipped as quickly as possible. Once your order is placed, we begin processing it immediately. Therefore, we regret to inform you that we are unable to cancel your order once it has been submitted.
Please review your order carefully before placing it to ensure that all details are correct. If you have any questions or concerns, please reach out to our customer support team for assistance.
This cancellation policy ensures that customers are aware that once an order is placed, it cannot be canceled. It also provides guidance on how to proceed if a return is desired.
Unsuccessful Cancellation Request
If you still wish to return your order after receiving it, please refer to our Return Policy for instructions on how to initiate a return.
Note: In the case of damaged, defective, or missing items in your order, please refer to our dedicated sections for instructions on how to report and resolve such issues.
If you have any questions or need further assistance, submit a request to our Pier 1 customer support team.
Track My Order🌍🔍
Thank you for choosing Pier1 Imports for your home decor needs. We strive to provide a seamless shopping experience, including reliable shipping and delivery services. Here is some important information to help you understand our shipping process:
Standard Shipping:
We offer standard shipping for in-stock merchandise to 48 contiguous states within the United States. The following shipping charges apply based on your order total:
48 CONTIGUOUS U.S. (ONLY)
|
Note: shipping charges will be calculated and displayed at checkout
Delivery Time:
We understand that timely delivery is important to you. While we typically ship orders within 7-10 business days from the date of purchase, please be aware that due to current market conditions, there may be delays beyond our standard shipping times. We appreciate your patience and understanding.
Please note that delivery estimates are based on two factors: order processing time and time in transit. Once your order is submitted, our team begins the process of locating the items, verifying payment, and verifying the delivery address. For most orders, this process begins on the following business day.
Order Tracking:
Once your order has been shipped, you will receive an email notification with tracking information. This will allow you to monitor the progress of your shipment and track it all the way to your front door. Please note that it may take up to 24 hours for the tracking number to be recognized by the carrier's online tracking system.
Shipping Restrictions:
We are unable to ship to PO Boxes and regions outside of the 48 contiguous states of the U.S. Please ensure that you provide a physical delivery address when checking out to ensure a smooth delivery process.
Oversized Items:
For oversized items, we offer LTL (Less Than Truckload) shipping. Shipping times for oversized shipments may vary, and remote areas may experience longer delivery times. Our delivery partner will contact you 1-2 business days before delivery to provide an estimated time of arrival. Please note that additional surcharges may apply for oversized items.
Missing Items:
If you receive your order and find that some items are missing, please contact our customer support team within 30 days of the delivery date.
Important: We will require clear photos of the packing slip and the items you received to assess the issue and resolve it promptly.
We hope this information helps you understand our shipping and delivery process. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at [email protected] or submit a request. We are here to help!
Note: For more specific information regarding shipping options, address changes, and our return policy, please refer to the respective articles in our Help Center.
We understand that it can be frustrating when a package goes missing during transit. While it's not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these steps:
Verify the Tracking Information:
First, check the tracking information provided for your package. You can find this information in the shipping confirmation email or by logging into your account on our website. Make sure that the tracking status hasn't been updated for an extended period or shows no progress beyond a certain point.
Contact the Carrier:
If you suspect your package is lost, reach out to the shipping carrier responsible for the delivery. Provide them with your tracking number and explain the situation. They will initiate an investigation to locate your package.
Allow Time for Updates:
Please allow up to 72 business hours for the courier's website to make any necessary updates to your tracking information. Sometimes, there can be delays in updating the tracking status, and your package may still be in transit despite the lack of recent updates.
Reporting a Lost Package:
If you've confirmed that your package is lost and it hasn't been delivered within a reasonable timeframe, please contact our customer support team within 30 days of the expected delivery date. We'll assist you in filing a claim with the shipping carrier and provide any necessary documentation.
Note: If you believe your package is lost in transit, we understand the frustration and want to assist you. Please keep in mind that the resolution process may vary depending on the specific circumstances of each case. It's important to note that we are not responsible for any lost or stolen packages.
Rest assured, our customer support team is here to support you throughout the process. We'll work diligently to assist you in resolving any issues related to lost-in-transit packages and provide guidance on the best course of action.
If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!
If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We're here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:
Verify the Contents:
Before contacting us, carefully check the contents of your package and ensure that all items listed on the packing slip are accounted for. Sometimes, items may be packaged separately or placed in protective coverings.
Check Underneath:
If you have ordered a sitting product such as chairs or stools, try reaching or looking underneath the seat to see if any pieces or screws needed for assembly are taped underneath.
Contact Us:
If, after completing the above steps, you are still missing an item, please reach out to our customer support team within 30 days of the delivery date. We're here to assist you in resolving the issue promptly.
When contacting our customer support, please provide the following information:
- Your Name
- Shipping Address
- Order Number
- A Clear Description: Clearly describe the missing item and its quantity. If possible, include any specific details such as the product name, item number, or SKU.
Additionally, we kindly request you attach photos of the packing slip that was included in the package. The packing slip helps us identify the items included in your order and better assess the situation.
Please send this information to our customer support email at [email protected]. Our dedicated team will review your case and work toward a resolution.
Note: It's important to report any missing items within 30 days of the delivery date to ensure a smooth resolution process.
Thank you for your cooperation and understanding. We apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation promptly.
Contact Us
At Pier 1, we are committed to providing exceptional customer service and assistance. If you have any questions, concerns, or need support, we are here to help. Please review the following information on how to get in touch with us:
Contacting Our Support Team:
For the fastest and most efficient assistance, we encourage you to reach out to submit a request to our support team or via email at [email protected]. Our dedicated team is available to address your inquiries and provide prompt responses to ensure your satisfaction.
Important Notice:
Please be aware that we have recently made significant changes to our systems and processes to enhance the customer experience. As a result, there may be delays in responding to historical open customer inquiries as we work to address them in a timely manner. We sincerely apologize for any inconvenience caused by these delays. For any new inquiries or updates on an update on an open inquiry, we recommend reaching out to our support team via the provided email address.
Help Center:
Our Help Center is a valuable resource that offers a wealth of information and answers to frequently asked questions. Before contacting our support team, we encourage you to explore the Help Center as it may have the information you're seeking readily available.
Business Hours:
Our support team is available during regular business hours to assist you. Please note that our business hours are Monday to Friday, 8:00 AM to 8:00 PM CST, and Saturday to Sunday, 8:00 AM to 6:00 PM CST.
We are dedicated to providing excellent customer service and ensuring that your inquiries are addressed promptly. We appreciate your patience and understanding during peak times, as we may experience a higher volume of inquiries. Rest assured, we are committed to assisting you to the best of our abilities.
IMPORTANT UPDATE:
We want to share an important update about our current response time. As the holidays bring an influx of inquiries, our team is working diligently to address each one with the care and attention it deserves.
Extended Holiday Response Times:
In light of the festive season, our response time is currently longer than usual. We understand the importance of swift assistance, and we appreciate your patience as we work through a higher-than-expected volume of emails.
Optimizing Support:
To ensure the most efficient service, we kindly request that you avoid opening multiple tickets for the same inquiry. If you have updates or additional information, simply respond to your original email or ticket. This helps us provide you with the best possible support without unnecessary delays.
Current Response Time:
As of now, our response time is up to 72 business hours, depending on the nature of your inquiry. Some cases may require additional steps or attention from a customer support specialist, contributing to the variation in response times.
Our Commitment:
We want to reassure you that our team is committed to addressing all inquiries in the order they were received. Your satisfaction remains our top priority, and we are here to assist you during this busy season.
If you have urgent concerns or specific inquiries, please feel free to reach out. Your feedback is valuable to us, and we are grateful for your understanding.
Thank you for being a valued part of the Pier 1 community. Wishing you a joyful and stress-free holiday season!
Promotions & Discounts
At Pier1 Imports, we love to reward our customers with exciting discounts and promotions. We believe that everyone deserves to create their dream home. Here's everything you need to know about our discounts and promotions:
Sales and Promotions:
Throughout the year, we offer special promotions and discounts to our valued customers. These promotions may include limited-time sales, seasonal offers, clearance events, and more. To stay updated on our latest promotions, we encourage you to sign up for our daily or weekly promotional emails. By subscribing, you'll be the first to know about new collections, designers, styles, and exclusive discounts.
Applying a Discount Code or Gift Card:
When you're ready to make a purchase, you can easily apply a discount code or gift card on the payment page during checkout. Simply fill your cart with your favorite items and enter the code in the designated field. Once applied, the discount will be immediately reflected in your grand total.
Note: Each order is limited to one promo code applied.
Additionally, it's important to check the expiration date of your discount code, as expired codes cannot be applied.
Pier1 Rewards Membership:
If you want even more savings and exclusive benefits, consider joining our Pier1 Rewards Membership. For just $9.99 per month, you'll enjoy a range of perks, including:
- 10% off everything: As a member, you'll receive a 10% discount on all your purchases, helping you save on every order.
- Free shipping and returns on reward items: Members enjoy complimentary shipping and returns on thousands of products designated with the rewards logo.
- Insider content: Get exclusive access to our new collections, designers, styles, and promotions.
To join Pier1 Rewards, simply sign up for a membership during checkout or visit our website to learn more about the benefits and how to enroll.
Managing Your Pier1 Rewards Subscription:
If you're already a Pier1 Rewards member and want to manage your subscription, you can easily do so from your personal Pier1 Account. Log in to your account and click on "My Account" in the top right corner of the window. From there, you can access your subscriptions and make changes without needing to contact our support team.
Note; Please be aware that canceling your membership will only cancel your rewards subscription for the following subscription period. It does not refund your previous purchase.
Gift Cards Issued Prior to September 1, 2020
Please note that all gift cards and store credits issued prior to September 1, 2020, will not be honored on our site due to our change in ownership. This also includes merchandise credits issued prior to the change.
We hope this information helps you make the most of our discounts and promotions at Pier1 Imports. Should you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Happy shopping and savings!
Pier 1 Gift Cards Issued Prior to September 2020: Important Information
If you possess a Pier 1 gift card issued prior to September 2020, we would like to provide you with some important information regarding its usage.
Change of Ownership and Store Closure
Pier 1 underwent a change of ownership in September 2020, which led to the closure of all brick-and-mortar stores. The liquidation process, including the provisions for gift cards, was conducted separately. As a result, we regret to inform you that we are unable to honor Pier 1 gift cards issued prior to September 2020.
We Value Your Support
We understand that this news may come as a disappointment to our valued customers who possess gift cards issued prior to September 2020. However, we want to assure you that Pier 1 Imports Online, Inc. is proud to be part of the Retail E-commerce Ventures LLC family. Our vision is to exceed the quality and feel of the Pier 1 brand, focusing on building valued relationships with our customers.
Shop Online with Pier 1 Imports
Although we cannot honor the gift cards issued prior to September 2020, we invite you to explore our wide selection of stylish home goods, furnishings, and accessories on our website. Pier 1 Imports is now an online-only retailer, providing you with the convenience of shopping from the comfort of your own home. Discover the quality products we have to offer and experience the exceptional service you deserve.
Customer Support and Assistance
We are here to assist you with any questions or concerns you may have. Our customer support team is dedicated to providing excellent service and helping you make the most of your shopping experience with Pier 1 Imports Online, Inc. Please reach out to us through our customer support channels, and we will be more than happy to assist you.
Thank You for Your Understanding
We apologize for any inconvenience caused by our inability to honor the Pier 1 gift cards issued prior to September 2020. We appreciate your understanding and continued support as we transition to an online-only retailer. We value your patronage and look forward to serving you at Pier 1 Imports Online, Inc.
We appreciate your continued support as we embark on this new chapter of our business. Thank you for being a valued customer, and we look forward to serving you at Pier 1 Imports Online, Inc.
Note: The information provided in this article is accurate at the time of publication. Please refer to our website or contact our customer support team for the most up-to-date details.
If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!
Pier 1 Rewards Program
Welcome to the Pier 1 Rewards Program! By joining our program, you'll enjoy exclusive benefits and savings on your purchases. Start enjoying the benefits of the Pier 1 Rewards Program today and make your shopping experience even more rewarding! Here's what you can expect as a Pier 1 Rewards member:
Free Shipping & Returns:
As a Pier 1 Rewards member, you'll receive complimentary shipping and returns on thousands of products marked with the rewards logo. Enjoy the convenience of shopping online without worrying about additional shipping costs.
10% Off Everything:
Get a 10% discount on all your purchases, including new arrivals. This discount is automatically applied at checkout, and it's exclusive to Pier 1 Rewards members. Please note that VIP discounts do not stack with other coupons.
Early Access to Products and Promotions:
Be the first to know about our new collections, designers, styles, and promotions. As a Pier 1 Rewards member, you'll have exclusive access to insider content, giving you a head start on the latest trends and deals.
Membership Details:
Monthly or Annual Billing: You can choose between monthly or annual billing for your Pier 1 Rewards membership. The billing cycle starts from the date of your first Pier 1 purchase after signing up.
Membership Pricing: The Pier 1 Rewards Program is available at $9.99 per month for a monthly membership or $69.00 for an annual membership.
(The annual membership offers a nearly $50 discount compared to the monthly option!)
Geographic Limitations: Currently, we are only able to offer the Rewards member benefits to individuals located within the United States.
Managing Your Rewards Subscription:
If you need to manage your Pier 1 Rewards subscription, we've made it easy for you. Follow these steps:
- Log in to your Pier 1 online account.
- Click on "My Account" in the top right corner of the window.
- From there, you can manage your subscription settings without needing to contact customer support.
Please note that canceling your membership will end your Rewards subscription for the following subscription period. It does not provide a refund for any previous purchases.
We appreciate your participation in the Pier 1 Rewards Program and value your loyalty. If you have any questions or need assistance, feel free to reach out to our customer support team.
Remember, the Pier 1 Rewards Program is subject to terms and conditions. For more details, you can visit our Rewards Program page.
Didn't get the answers you were searching for? Submit a request for more assistance.
FAQ's
Thank you for choosing Pier1 for your home decor needs. We have compiled a list of frequently asked questions to provide you with the information you need. If you have any further inquiries, please don't hesitate to reach out to our customer support team.
Orders
How Do I Place an Order?
Order online: Visit Pier1.com to place your order. You can track your order status and make changes through the "My Account" page.
Will There be Any Delays in Receiving My Online Order?
Due to the impact of COVID-19, safety measures, and increased order volume, there may be temporary delays beyond our standard shipping times. If your order is marked as "in process," it means we are fulfilling it, and it has not been sent to USPS. You will receive tracking information once USPS receives the order.
How Do I Know if My Order Went Through?
After completing your order, you will receive a confirmation email containing an order number. This order number serves as a reference if you have any questions. Please review the order summary in the email to ensure that your order information is correct. If you don't receive a confirmation email, check your junk mail folder or log into your account to view your order details. Feel free to contact us if you require further assistance.
Why Haven't I Received an Email about My Order?
There could be two reasons for not receiving an email regarding your order:
- Outdated email address: Ensure that your user information is up to date to receive our communications.
- Spam blockers: Check if any spam blockers are filtering emails from us. Adjust your settings to allow our messages to reach your inbox.
What Do I Do if Something on My Order is Missing or Damaged?
If something is missing or damaged in your order, please contact a Pier1 Customer Support Agent immediately. You can view our Returns Policy and follow the instructions provided. All returns and exchanges, including replacements for missing or damaged items, must be received by Pier1 within 30 days of the purchase date listed on your receipt.
Why Doesn't USPS Recognize My Tracking Number?
Please note that UPS may take approximately 24 hours to update its online tracking system. Your tracking number will be recognized by UPS.com the day after your order has shipped. If you experience any issues, try tracking your package the following day, and you should see its progress.
Address Changes
Due to real-time order processing, we are unable to assist with address change requests. Once tracking details are sent via email, please reach out to the carrier to explore delivery change options. For your convenience, links to our shipping partners are provided on our website.
UPS: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
Payment Methods
Accepted Payment Methods
We accept all major credit/debit cards, including American Express, MasterCard, Visa, and Discover. For security purposes, fraud checks may occur, which may result in the verification of address details with a third-party fraud check company. In some cases, we may request additional information to process your order, but we strive to complete this process quickly to avoid any delays.
Sales and Promotions
Throughout the year, we offer special promotions and discounts to our customers. Stay updated by signing up for our daily or weekly promotional emails.
Apply a Gift Card or Promo Code
You can apply gift cards or promo codes on the payment page during checkout. Simply add your preferred items to your cart and enter the code in the designated field. The discount will be immediately reflected in your grand total. Please note that gift cards and store credits issued before September 1, 2020, will not be honored on our site under new ownership.
Return Policy
Due to COVID-19, return processing times may be longer than normal. We kindly ask for your patience and allow us 14-21 days to process your return. Thank you for your understanding.
Store Credit Refunds and Return Shipping Charges
Please note that with limited exceptions, returns are refunded in the form of store credit redeemable on pier1.com. Additionally, customers are responsible for all return shipping charges.
Return Eligibility
Most items can be returned for store credit within 30 days of delivery. However, there are exceptions, including clearance merchandise, items marked as "Final Sale," personalized items, bundled items at discount rates (unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description, and assembled products. Outbound shipping charges are non-refundable, except for damaged orders.
Return Process
To initiate a return or exchange, please contact our customer service team at [email protected] for assistance. Our representatives will guide you through the process and provide instructions tailored to your situation.
Return Packaging and Condition
For a successful return, please ensure that each item is in its original condition and packaging. We reserve the right to refuse returns or exchanges for items that are not in as-new condition due to damage or misuse by the customer.
Lost or Stolen Packages
We are not liable for any return packages that may become lost or stolen during transit. We recommend retaining proof of postage and/or return tracking number when shipping back returns.
Store Credit Refunds Processing Time
Store Credit Refunds are generally issued within 7-14 business days after we have processed your return. Please note that this time frame may vary.
Defective Products and Returns due to Our Error
In the event of mistakes with your order or if items arrive defective or damaged, we will make it right. This may involve sending you replacement parts or accessories, replacing the item, or issuing a refund. Return shipping charges are not applicable in such cases.
Order Cancellations
Once your order is placed, we strive to pick, pack, and ship it as quickly as possible. Therefore, we are unable to cancel orders. If you still need to return an item, please refer to our return policy for instructions.
Email Subscriptions
Unsubscribing or Receiving Fewer Emails
If you no longer wish to receive our promotional emails, you can unsubscribe or choose to receive fewer emails by clicking the "Unsubscribe" link at the bottom of any email received. Please allow up to 48 hours for the changes to take effect. However, please note that we will continue to send you important emails regarding your shipping, delivery, and order information.
Under New Management
As of September 1, 2020, Pier1 is under new management. Please note that we cannot provide information regarding orders placed prior to this date.
Pier 1 Store Closures
As of September 2020, all physical Pier1 storefronts in the United States and Canada have closed. However, you can continue to enjoy the same signature home goods and accessories through our new online-only experience at www.pier1.com. We are grateful for your loyalty to our retail stores over the past 58 years and look forward to serving you in this new chapter as an online-only retailer.
Why Did Pier 1 Close?
While our physical stores have closed, we remain committed to providing customers with an exceptional online shopping experience. Our focus now is on offering the same quality furnishings, home decor, and accessories that you know and love through our online platform.
Pier 1's Online Presence
Yes, Pier 1 now exclusively operates online, offering a wide range of our heritage products with more to come!
Pier 1's New Ownership
Pier 1 was purchased by Retail Ecommerce Ventures in September 2020. We are excited to continue providing exceptional products and services under their stewardship.
Parent Company of Pier 1
Retail Ecommerce Ventures is the parent company of Pier 1. They have successfully transformed several well-known brands into e-commerce success stories.
Pier 1's Furniture Quality
Since 1962, Pier 1 has been dedicated to offering high-quality furniture, decor, and home accessories. We carefully select vendors both domestically and globally to provide unique, authentic, and well-made products that inspire your creativity and create a stylish and comfortable home.
Product Sourcing
At Pier 1, we source our products from vendors worldwide. Our dedicated buying team ensures that we offer a curated collection of unique, authentic, and quality products to meet your home decor needs.
Pier 1's Years in Business
Pier 1 started as a single store in San Mateo, California, in 1962. With nearly six decades of experience, we continue to provide classic styles and thousands of carefully curated accessories and furniture pieces to help you create a home that reflects your style and comfort.
Pier 1 Credit Card
The Pier 1 Credit Card is no longer usable. However, we are developing a new Pier 1 Credit Card and Rewards program, which will be available soon.
Pier 1 Gift Cards
Unfortunately, all Pier 1 gift cards and store credits issued before September 1, 2020, will not be honored on our site.
Free Shipping
While we do not currently offer free shipping, we are actively working on developing new and exciting shipping promotions for our customers.
Pier 1 Rewards Program
Yes, we offer the Pier 1 Rewards program. By joining for just $9.99 per month, you gain access to exclusive benefits, including a 10% discount on all purchases, complimentary shipping and returns on eligible items, and insider content providing early access to new collections, designers, styles, and promotions.
We hope these FAQs have addressed your concerns. If you have any additional questions, please feel free to reach out to our customer support team at [email protected].