At Pier1, we strive to have all orders picked, packed, and shipped as quickly as possible. Once your order is placed, we begin processing it immediately. Therefore, we regret to inform you that we are unable to cancel your order once it has been subm

<h4 id="isPasted" style="text-align: center;"><a href="https://contact.gorgias.help/forms/xm0bd03l/ssp/login">Track My Order&#x1F30D;&#x1F50D;</a></h4>At Pier1, we strive to have all orders picked, packed, and shipped as quickly as possible. Once your order is placed, we begin processing it immediately. Therefore, we regret to inform you that we are unable to cancel your order once it has been submitted.Please review your order carefully before placing it to ensure that all details are correct. If you have any questions or concerns, please reach out to our customer support team for assistance.This cancellation policy ensures that customers are aware that once an order is placed, it cannot be canceled. It also provides guidance on how to proceed if a return is desired. Unsuccessful Cancellation RequestIf you still wish to return your order after receiving it, please refer to our Return Policy for instructions on how to initiate a return.Note:&#xA0;In the case of damaged, defective, or missing items in your order, please refer to our dedicated sections for instructions on how to report and resolve such issues. If you have any questions or need further assistance,&#xA0;<a href="https://contact.gorgias.help/forms/djk120a0">submit a request</a>&#xA0;to our Pier 1 customer support team.

Cancellation Policy

Thank you for choosing Pier1 Imports for your home decor needs. We strive to provide a seamless shopping experience, including reliable shipping and delivery services. Here is some important information to help you understand our shipping process:. S

<h4 id="track-my-order"><a href="https://contact.gorgias.help/forms/xm0bd03l/ssp/login">Track My Order&#x1F30D;&#x1F50D;</a><a href="https://contact.gorgias.help/forms/xm0bd03l/ssp/login"></a> </h4>Thank you for choosing Pier1 Imports for your home decor needs. We strive to provide a seamless shopping experience, including reliable shipping and delivery services. Here is some important information to help you understand our shipping process:Standard Shipping:We offer standard shipping for in-stock merchandise to 48 contiguous states within the United States. The following shipping charges apply based on your order total. Note:&#xA0;shipping charges will be calculated and displayed at checkout Delivery Time:We understand that timely delivery is important to you. While we typically ship orders within 7-10 business days from the date of purchase, please be aware that due to current market conditions, there may be delays beyond our standard shipping times. We appreciate your patience and understanding.Please note that delivery estimates are based on two factors: order processing time and time in transit. Once your order is submitted, our team begins the process of locating the items, verifying payment, and verifying the delivery address. For most orders, this process begins on the following business day.Order Tracking:Once your order has been shipped, you will receive an email notification with tracking information. This will allow you to monitor the progress of your shipment and track it all the way to your front door. Please note that it may take up to 24 hours for the tracking number to be recognized by the carrier&apos;s online tracking system. Shipping Restrictions:We are unable to ship to PO Boxes and regions outside of the 48 contiguous states of the U.S. Please ensure that you provide a physical delivery address when checking out to ensure a smooth delivery process. Oversized Items:For oversized items, we offer LTL (Less Than Truckload) shipping. Shipping times for oversized shipments may vary, and remote areas may experience longer delivery times. Our delivery partner will contact you 1-2 business days before delivery to provide an estimated time of arrival. Please note that additional surcharges may apply for oversized items.Missing Items:If you receive your order and find that some items are missing, please contact our customer support team within 30 days of the delivery date.&#xA0;Important:&#xA0;We will require clear photos of the packing slip and the items you received to assess the issue and resolve it promptly. We hope this information helps you understand our shipping and delivery process. If you have any further questions or need assistance, please don&apos;t hesitate to reach out to our customer support team at <a href="mailto:support@pier1.com">support@pier1.com</a> or<a href="https://contact.gorgias.help/forms/djk120a0">&#xA0;submit a request.</a> We are here to help!Note: For more specific information regarding shipping options, address changes, and our return policy, please refer to the respective articles in our Help Center.

Shipping & Delivery

We understand that it can be frustrating when a package goes missing during transit. While it's not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these step

We understand that it can be frustrating when a package goes missing during transit. While it&apos;s not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these steps: Verify the Tracking Information:First, check the tracking information provided for your package. You can find this information in the shipping confirmation email or by logging into your account on our website. Make sure that the tracking status hasn&apos;t been updated for an extended period or shows no progress beyond a certain point.Contact the Carrier:If you suspect your package is lost, reach out to the shipping carrier responsible for the delivery. Provide them with your tracking number and explain the situation. They will initiate an investigation to locate your package. Allow Time for Updates:Please allow up to 72 business hours for the courier&apos;s website to make any necessary updates to your tracking information. Sometimes, there can be delays in updating the tracking status, and your package may still be in transit despite the lack of recent updates. Reporting a Lost Package:If you&apos;ve confirmed that your package is lost and it hasn&apos;t been delivered within a reasonable timeframe, please contact our customer support team within 30 days of the expected delivery date. We&apos;ll assist you in filing a claim with the shipping carrier and provide any necessary documentation.Note:&#xA0;If you believe your package is lost in transit, we understand the frustration and want to assist you. Please keep in mind that the resolution process may vary depending on the specific circumstances of each case. It&apos;s important to note that we are not responsible for any lost or stolen packages.Rest assured, our customer support team is here to support you throughout the process. We&apos;ll work diligently to assist you in resolving any issues related to lost-in-transit packages and provide guidance on the best course of action. If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@pier1.com" id="isPasted">support@pier1.com</a>. We&apos;re here to help!

Lost-in-Transit Packages: What to Do

If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We're here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:. Verify the C

If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We&apos;re here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:Verify the Contents:&#xA0;Before contacting us, carefully check the contents of your package and ensure that all items listed on the packing slip are accounted for. Sometimes, items may be packaged separately or placed in protective coverings.Check Underneath:&#xA0;If you have ordered a sitting product such as chairs or stools, try reaching or looking underneath the seat to see if any pieces or screws needed for assembly are taped underneath.Contact Us:&#xA0;If, after completing the above steps, you are still missing an item, please reach out to our customer support team within 30 days of the delivery date. We&apos;re here to assist you in resolving the issue promptly.When contacting our customer support, please provide the following information:<ul style="margin-left: 20px ;"><li>Your Name</li><li>Shipping Address</li><li>Order Number</li><li>A Clear Description: Clearly describe the missing item and its quantity. If possible, include any specific details such as the product name, item number, or SKU.</li></ul>Additionally, we kindly request you attach photos of the packing slip that was included in the package. The packing slip helps us identify the items included in your order and better assess the situation. Please send this information to our customer support email at <a href="mailto:support@pier1.com">support@pier1.com</a>. Our dedicated team will review your case and work toward a resolution.Note:&#xA0;It&apos;s important to report any missing items within 30 days of the delivery date to ensure a smooth resolution process.Thank you for your cooperation and understanding. We apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation promptly.

Reporting a Missing Item

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Ordering & Shipping

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