All articles
Categories
Articles
Pier 1 Customer Support - Response Time
We want to share an important update about our current response time. Our team is working diligently to address each one with the care and attention it deserves. To ensure the most efficient service, we kindly request that you avoid opening multiple
Can I find the same products from the former stores in your online catalog?
We understand how much you valued the products from our previously operated stores. However, with the change of ownership and subsequent closure of our physical locations, we currently do not offer information or products that were available within t
How do I assemble my furniture and what should I know about the shipping process?
Most of our furniture does require some assembly. The type of assembly varies from item to item; for example, some larger pieces may come fully assembled, while others may need the legs to be screwed in. Detailed instructions are usually provided wit
Do you have a physical catalog of your products?
We have made a commitment to sustainability by going digital. To reduce our environmental impact, we no longer produce physical catalogs. We encourage you to explore our offerings and stay informed about new releases by subscribing to our marketing e
How can I check the balance on my gift card?
To inquire about the balance of your gift card, please have your gift card redemption code ready. If the gift card was issued after the change of ownership, it should still be valid, and you can contact our customer support to learn the balance. If t
Do you offer replacement cushions or parts for your furniture?
At this time, we do not provide cushions, pillows, or replacement parts separate from our Pier 1 Furniture Sets. While we understand this might be inconvenient, we are unable to offer these items individually. To assist customers seeking to refresh t
Do you still have physical stores or are you online-only?
We have transitioned to an online-only store. This shift allows us to bring a broader selection of styles and online exclusives to our customers. We are dedicated to making our website user-friendly, complete with detailed descriptions and numerous p
Can I get a refund after canceling my Pier 1 Rewards Subscription?
When you cancel your Pier 1 Rewards Subscription, you will no longer be charged for future billing cycles. However, we do not offer refunds for charges from past months. If there has been an error in billing after cancellation, please reach out to us
Can I change the shipping or billing address after placing an order?
Regrettably, we are unable to alter the shipping or billing addresses once an order has started processing. It's crucial to double-check your order and shipping details before confirming your purchase. If a return is necessary, please refer to our re