At Pier 1, we are committed to providing exceptional customer service and assistance. If you have any questions, concerns, or need support, we are here to help. Please review the following information on how to get in touch with us:. Contacting Our S

At Pier 1, we are committed to providing exceptional customer service and assistance. If you have any questions, concerns, or need support, we are here to help. Please review the following information on how to get in touch with us: Contacting Our Support Team:For the fastest and most efficient assistance, we encourage you to reach out to <a href="https://contact.gorgias.help/forms/djk120a0">submit a request</a>&#xA0;to our support team or via email at <a data-fr-linked="true" href="mailto:support@pier1.com">support@pier1.com</a>. Our dedicated team is available to address your inquiries and provide prompt responses to ensure your satisfaction. Important Notice:Please be aware that we have recently made significant changes to our systems and processes to enhance the customer experience. As a result, there may be delays in responding to historical open customer inquiries as we work to address them in a timely manner. We sincerely apologize for any inconvenience caused by these delays. For any new inquiries or updates on an update on an open inquiry, we recommend reaching out to our support team via the provided email address. Help Center:Our Help Center is a valuable resource that offers a wealth of information and answers to frequently asked questions. Before contacting our support team, we encourage you to explore the Help Center as it may have the information you&apos;re seeking readily available. Business Hours:Our support team is available during regular business hours to assist you. Please note that our business hours are Monday to Friday, 8:00 AM to 8:00 PM CST, and Saturday to Sunday, 8:00 AM to 6:00 PM CST. We are dedicated to providing excellent customer service and ensuring that your inquiries are addressed promptly. We appreciate your patience and understanding during peak times, as we may experience a higher volume of inquiries. Rest assured, we are committed to assisting you to the best of our abilities.

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We want to share an important update about our current response time. As the holidays bring an influx of inquiries, our team is working diligently to address each one with the care and attention it deserves. In light of the festive season, our respon

<h1 id="isPasted">IMPORTANT UPDATE:</h1>We want to share an important update about our current response time. As the holidays bring an influx of inquiries, our team is working diligently to address each one with the care and attention it deserves. <h4 id="extended-holiday-response-times">Extended Holiday Response Times:</h4>In light of the festive season, our response time is currently longer than usual. We understand the importance of swift assistance, and we appreciate your patience as we work through a higher-than-expected volume of emails. <h4 id="optimizing-support">Optimizing Support:</h4>To ensure the most efficient service, we kindly request that you avoid opening multiple tickets for the same inquiry. If you have updates or additional information, simply respond to your original email or ticket. This helps us provide you with the best possible support without unnecessary delays. <h4 id="current-response-time">Current Response Time:</h4>As of now, our response time is up to 72 business hours, depending on the nature of your inquiry. Some cases may require additional steps or attention from a customer support specialist, contributing to the variation in response times. <h4 id="our-commitment">Our Commitment:</h4>We want to reassure you that our team is committed to addressing all inquiries in the order they were received. Your satisfaction remains our top priority, and we are here to assist you during this busy season.If you have urgent concerns or specific inquiries, please feel free to reach out. Your feedback is valuable to us, and we are grateful for your understanding. Thank you for being a valued part of the Pier 1 community. Wishing you a joyful and stress-free holiday season!

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