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<p>We have transitioned to an online-only store. This shift allows us to bring a broader selection of styles and online exclusives to our customers. We are dedicated to making our website user-friendly, complete with detailed descriptions and numerous photos to enhance your online shopping experience. If you have any questions about our products or need assistance with your purchase, our customer service team is eager to help.</p>

We have transitioned to an online-only store. This shift allows us to bring a broader selection of styles and online exclusives to our customers. We are dedicated to making our website user-friendly, complete with detailed descriptions and numerous p

Do you still have physical stores or are you online-only?

How to initiate a return

Return Policy

Reporting a Damaged or Defective Item

Gift Card Refunds

Exchanges: Finding Your Perfect Replacement

Returns & Exchanges

Cancellation Policy

Shipping & Delivery

Lost-in-Transit Packages: What to Do

Reporting a Missing Item

Ordering & Shipping

Contact Us

Pier 1 Customer Support - Response Time

Discounts & Promotions

Gift Cards Issued Before September 2020

Monthly & Annual Rewards Subscription

Promotions & Discounts

Order FAQ's

Payment FAQ's

Return FAQ's

General FAQ's

FAQ's

Can I find the same products from the former stores in your online catalog?

How do I assemble my furniture and what should I know about the shipping process?

Do you have a physical catalog of your products?

How can I check the balance on my gift card?

Do you offer replacement cushions or parts for your furniture?

Can I get a refund after canceling my Pier 1 Rewards Subscription?

Can I change the shipping or billing address after placing an order?

Do you still have physical stores or are you online-only?Updated a month ago