General FAQ'sUpdated a month ago
Email Subscriptions
Unsubscribing or Receiving Fewer Emails
If you no longer wish to receive our promotional emails, you can unsubscribe or choose to receive fewer emails by clicking the "Unsubscribe" link at the bottom of any email received. Please allow up to 48 hours for the changes to take effect. However, please note that we will continue to send you important emails regarding your shipping, delivery, and order information.
Under New Management
As of September 1, 2020, Pier1 is under new management. Please note that we cannot provide information regarding orders placed prior to this date.
Pier 1 Store Closures
As of September 2020, all physical Pier1 storefronts in the United States and Canada have closed. However, you can continue to enjoy the same signature home goods and accessories through our new online-only experience at www.pier1.com. We are grateful for your loyalty to our retail stores over the past 58 years and look forward to serving you in this new chapter as an online-only retailer.
Why Did Pier 1 Close?
While our physical stores have closed, we remain committed to providing customers with an exceptional online shopping experience. Our focus now is on offering the same quality furnishings, home decor, and accessories that you know and love through our online platform.
Pier 1's Online Presence
Yes, Pier 1 now exclusively operates online, offering a wide range of our heritage products with more to come!
Pier 1's New Ownership
Pier 1 was purchased by Retail Ecommerce Ventures in September 2020. We are excited to continue providing exceptional products and services under their stewardship.
Parent Company of Pier 1
Retail Ecommerce Ventures is the parent company of Pier 1. They have successfully transformed several well-known brands into e-commerce success stories.
Pier 1's Furniture Quality
Since 1962, Pier 1 has been dedicated to offering high-quality furniture, decor, and home accessories. We carefully select vendors both domestically and globally to provide unique, authentic, and well-made products that inspire your creativity and create a stylish and comfortable home.
Product Sourcing
At Pier 1, we source our products from vendors worldwide. Our dedicated buying team ensures that we offer a curated collection of unique, authentic, and quality products to meet your home decor needs.
Pier 1's Years in Business
Pier 1 started as a single store in San Mateo, California, in 1962. With nearly six decades of experience, we continue to provide classic styles and thousands of carefully curated accessories and furniture pieces to help you create a home that reflects your style and comfort.
Pier 1 Credit Card
The Pier 1 Credit Card is no longer usable. However, we are developing a new Pier 1 Credit Card and Rewards program, which will be available soon.
Pier 1 Gift Cards
Unfortunately, all Pier 1 gift cards and store credits issued before September 1, 2020, will not be honored on our site.
Free Shipping
While we do not currently offer free shipping, we are actively working on developing new and exciting shipping promotions for our customers.
Pier 1 Rewards Program
Yes, we offer the Pier 1 Rewards program. By joining for just $9.99 per month, you gain access to exclusive benefits, including a 10% discount on all purchases, complimentary shipping and returns on eligible items, and insider content providing early access to new collections, designers, styles, and promotions.
We hope these FAQs have addressed your concerns. If you have any additional questions, please feel free to reach out to our customer support team at [email protected].