We understand that sometimes something isn’t the right fit — we’re here to help make it right. To get started, please:. Our team will review your request and guide you through the next steps. To help us assist you quickly, please include:. Once we re

<h3 data-section-id="5ej2yl" data-start="434" data-end="482" id="isPasted">How Do I Start a Return or Request Help?</h3>We understand that sometimes something isn&#x2019;t the right fit &#x2014; we&#x2019;re here to help make it right.<h1 id="isPasted" style="text-align: center;">&#x1F517;Sign in and <a class="fr-strong" href="https://contact.gorgias.help/forms/djk120a0/ssp/login">Start Your Return</a></h1><h4 id="we-understand-that-sometimes-a-product-may-not-meet-your-expectations-and-were-here-to-assist-you-with-the-return-process-if-you-are-having-issues-signing-in-and-starting-your-return-please-follow-these-steps"> We understand that sometimes a product may not meet your expectations, and we&apos;re here to assist you with the return process. If you are having issues signing in and starting your return, please follow these steps:</h4><h2 data-section-id="1jnaf8l" data-start="585" data-end="625" id="isPasted">Step 1:&#xA0;Contact Our Support Team</h2>To get started, please:<ul data-start="650" data-end="731"><li data-section-id="1cm84ui" data-start="650" data-end="685">Email <a data-start="660" data-end="677" rel="noopener">support@pier1.com</a>, or</li><li data-section-id="11ulf9l" data-start="686" data-end="731">Submit a request through our Contact Form</li></ul>Our team will review your request and guide you through the next steps.<h2 data-section-id="1h9iu76" data-start="811" data-end="845" id="isPasted">Step 2: Share Your Details</h2>To help us assist you quickly, please include:<ul data-start="893" data-end="976"><li data-section-id="573etu" data-start="893" data-end="924">Order number (if available)</li><li data-section-id="gm01ae" data-start="925" data-end="948">Item(s) in question</li><li data-section-id="1jl0npz" data-start="949" data-end="976">Reason&#xA0;for your request</li></ul><h2 data-section-id="11zxk87" data-start="983" data-end="1018" id="isPasted">Step 3:&#xA0;Review &amp; Next Steps</h2>Once we receive your request, our team will:<ul data-start="1064" data-end="1164"><li data-section-id="7sytp3" data-start="1064" data-end="1084">Review your case</li><li data-section-id="415qut" data-start="1085" data-end="1125">Determine the appropriate resolution</li><li data-section-id="12v3tr2" data-start="1126" data-end="1164">Provide next steps (if applicable)</li></ul>&#x1F449; In some cases, a return shipment may be required. If so, we will provide an approved return label and instructions. <h2 data-section-id="hxqz44" data-start="1291" data-end="1337" id="isPasted">Damaged, Defective, or Incorrect Items</h2>If your order arrives damaged, defective, or incorrect, we&#x2019;ll make it right.&#x26A0;&#xFE0F; Please take photos of all items and packaging before discarding anything.Depending on the situation, we may offer:<ul data-start="1540" data-end="1622"><li data-section-id="hbjmfd" data-start="1540" data-end="1570">Replacement parts or items</li><li data-section-id="1jt6qoq" data-start="1571" data-end="1587">Store credit</li><li data-section-id="1i7pitm" data-start="1588" data-end="1622">Another appropriate resolution</li></ul> <h2 data-section-id="1ws83tv" data-start="308" data-end="331" id="isPasted">Important Notes:</h2><ul data-start="333" data-end="538"><li data-section-id="n7dj73" data-start="333" data-end="394">Requests must be submitted within 30 days of delivery</li><li data-section-id="vmofdt" data-start="395" data-end="482">Items must be unused, unassembled, and in original packaging</li><li data-section-id="1pr3z9o" data-start="483" data-end="538">All requests are subject to review and approval</li></ul>Please do not return items without contacting our support team first. Returns sent without an approved return label or instructions may be delayed, refused, or subject to additional fees.If you choose to return an item using your own shipping method, we are not responsible for items sent to incorrect or outdated return addresses.<blockquote data-start="881" data-end="1120">Rerouting Fees: A $15 rerouting fee may apply to packages that need to be redirected to the correct return address. We strongly recommend using the approved return label provided by our team to avoid delays or additional charges.</blockquote><h3 data-section-id="makz0i" data-start="2035" data-end="2053" id> </h3><h4 data-section-id="makz0i" data-start="2035" data-end="2053" id="isPasted">Need Help?</h4>Our team is here to help before and after your purchase. Feel free to reach out anytime at <a data-start="2136" data-end="2153" rel="noopener">support@pier1.com</a> or <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Contact Request</a> through our Help Center.We&apos;re here to help!

How to initiate a return

Thank you for choosing Pier 1 for your home decor needs. We understand that choosing the right decor can be a meticulous process, and we want you to feel confident in your purchase. If it's not the right fit, we're here to help you find the perfect c

Thank you for choosing Pier 1 for your home decor needs. We understand that choosing the right decor can be a meticulous process, and we want you to feel confident in your purchase. If it&apos;s not the right fit, we&apos;re here to help you find the perfect choice. Please review our returns and exchanges policy below:Disclaimer: Due to COVID-19, return processing times may be longer than usual. We kindly ask for your patience and allow us 14-21 days to process your return. We appreciate your understanding during these times.Store Credit Refunds and Return Shipping Charges:Please note that with limited exceptions, returns are refunded to the customer in the form of store credit redeemable on pier1.com. Additionally, customers are responsible for all return shipping charges. (Exclusions may apply for Pier 1 Rewards Members) Return Eligibility:Most items can be returned for store credit within 30 days of delivery. Please note the following:<ul><li>Outbound (Original) shipping charges are non-refundable, unless there is a mistake with your order or items arrive defective or damaged.</li><li>Clearance merchandise and items marked as &quot;Final Sale&quot; cannot be returned.</li><li>Other non-returnable items include&#xA0;personalized items, bundled items at discount rates (e.g., &quot;4 for $20&quot; unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description page, and assembled products.</li></ul>Return Process:<h4 id="isPasted">Sign in and <a href="https://contact.gorgias.help/forms/djk120a0/ssp/login">Start Your Return</a></h4>If you are having trouble with your login, to initiate a return or exchange, please reach out to our customer service team for assistance. Our dedicated representatives are available via email at <a data-fr-linked="true" href="mailto:support@pier1.com">support@pier1.com</a> or <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Request</a>.Helpful Article: <a href="https://pier1.gorgias.help/en-US/how-to-initiate-a-return-279682">How to initiate a return</a> Return Packaging and Condition:To ensure a successful return, please adhere to the following guidelines:<ul><li>The item must be in its original, undamaged condition.</li><li>If the item was originally delivered disassembled, please return it disassembled.</li><li>Please use the original packaging for the return. If the original packaging is too damaged, use a similar-sized box.</li></ul> Non-Returnable Items:The following items cannot be returned:<ul><li>Clearance items</li><li>Gift cards</li><li>Personalized items</li><li>Bundled items at discounted rates, unless the entire bundle is returned</li><li>Items you have already assembled</li><li>Items marked as &quot;Final Sale&quot; on the sale page</li><li>Open Box items</li><li>Outbound Shipping Charges</li></ul>Please note that any outbound shipping charges collected on the order will not be refunded. Defective Products and Returns due to Our Error:In the event of mistakes with your order or items arriving defective or damaged, we will make it right. We may send you replacement parts or accessories, replace the item, or issue a reimbursement. In such cases, return shipping charges are not applicable. Order Cancellations:Once your order is placed, we strive to quickly pick, pack, and ship it. Therefore, we are unable to cancel orders. If a return is still needed, please refer to our return policy for further instructions.We appreciate your understanding and cooperation with our returns and exchanges policy. If you have any further questions or require assistance, please don&apos;t hesitate to <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Request</a> contact our customer service team.

Return Policy

Step 1: Document the Damage. As soon as you notice that an item is damaged or defective, it's essential to document the issue. Take clear photos of the damaged product and the packaging it came in. These photos will assist us in assessing the defect

<h2 id="isPasted">At Pier 1 Imports, we strive to provide you with high-quality products. We understand that occasionally, items may arrive damaged or defective due to various factors during transit. If you receive a damaged or defective item, we&apos;re here to help. Please follow these steps to report the issue and seek a resolution:</h2> Step 1: Document the DamageAs soon as you notice that an item is damaged or defective, it&apos;s essential to document the issue. Take clear photos of the damaged product and the packaging it came in. These photos will assist us in assessing the defect and ensuring proper resolution.Disclaimer: For your safety, please exercise caution when handling damaged items. If the item contains broken glass, sharp edges, or any other potentially dangerous materials, we advise you to take the necessary precautions and handle them carefully. Please ensure your safety first and dispose of any broken glass or hazardous materials responsibly. However, before disposing of the items, make sure to quickly capture photo evidence of the damage for our records. Step 2: Contact Customer SupportTo report a damaged or defective item, reach out to our dedicated customer support team. You can contact us within 30 days of the delivery date of your product. When contacting our support team, make sure to provide the following information:<ul style="margin-left: 20px ;"><li>Your name</li><li>Shipping address</li><li>Order number</li><li>Photos of the damage and&#xA0;packaging (box)</li></ul>Step 3: Submitting the InformationOnce you have gathered all the necessary information and photos, <a href="https://contact.gorgias.help/forms/djk120a0">submit them to our customer support team</a>. You can do this by email or through our online support channels. Our team will review your case promptly and work towards finding a solution.Step 4: Resolution and Next StepsUpon receiving your information, our customer support team will assess the damage or defect and work with you to find the best resolution. This may involve sending you replacement parts or accessories, replacing the item entirely, or issuing a Pier 1 Credit, depending on the situation. Step 5: Ensuring a Smooth ProcessTo ensure a smooth process, please keep the following in mind:<ul style="margin-left: 20px ;"><li>Contact our customer support team within 30 days of the delivery date to report the issue.</li><li>Provide clear and detailed information, including photos of the damage and packaging.</li><li>Keep any relevant packaging, labels, or documentation until the issue is resolved.</li><li>Follow any additional instructions or requests provided by our customer support team to facilitate the resolution process.</li></ul>Secondary Disclaimer:&#xA0;Your safety is our top priority. Please handle damaged items with caution, especially if they contain broken glass or sharp edges. Ensure your safety first and dispose of any hazardous materials responsibly. Remember to document the damage with clear photos before disposal to assist us in resolving the issue promptly. Step 6: We&apos;re Here to HelpIf you have any further questions or need additional assistance during the process, don&apos;t hesitate to reach out to our customer support team. We are here to help you through every step of the way and ensure your complete satisfaction. At Pier 1 Imports, we are committed to providing exceptional products and service. We apologize for any inconvenience caused by receiving a damaged or defective item and appreciate your cooperation in reporting the issue. Rest assured, we will make every effort to resolve the matter promptly and to your satisfaction.Note:&#xA0;The information provided in this article is accurate at the time of publication. Please refer to our website or contact our customer support team for the most up-to-date details. If you have any additional questions are concerns please <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Request</a> to our Pier 1 customer support team.&#xA0;

Reporting a Damaged or Defective Item

We understand that returning an item can sometimes be a necessary step in the shopping process. To provide you with a convenient and flexible solution, we offer gift card refunds for eligible returns. If you have returned an item and are wondering wh

We understand that returning an item can sometimes be a necessary step in the shopping process. To provide you with a convenient and flexible solution, we offer gift card refunds for eligible returns. If you have returned an item and are wondering what happens next, read on to find out the details of the gift card refund process. Step 1: Return Approval and ProcessingOnce we receive your returned item, our team will carefully inspect it to ensure it meets the necessary return criteria. Please allow us up to 7-10 days to process your return. We appreciate your patience during this time, as return processing times may vary depending on factors such as shipping logistics and inspection procedures. Step 2: Gift Card RefundUpon approval of your return, we will issue a refund in the form of a store credit gift card. This gift card will be sent to you via email within 5-7 business days after your return has been processed. Please make sure to check your email, including your spam or junk folder, for the gift card notification. Step 3: Using Your Gift CardOnce you receive your gift card, you can start using it for future purchases on our website. Simply enter the gift card code at the checkout page, and the corresponding amount will be deducted from your total order value. Gift cards are a flexible and convenient way to shop, allowing you to choose from our wide range of products. Step 4: Gift Card Delivery IssuesIn the rare event that you do not receive your gift card within 5-7 business days of it being delivered to our warehouse, please don&apos;t hesitate to contact our customer support team. We will promptly investigate the issue and ensure that you receive your gift card as soon as possible. We appreciate your understanding and cooperation throughout the return and gift card refund process. If you have any further questions or concerns, please <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Request</a> to our Pier 1 customer support team. We are here to assist you and make your shopping experience as smooth as possible.

Gift Card Refunds

At Pier 1, we understand that sometimes the product you ordered may not be the perfect fit for your needs. We want to ensure you're completely satisfied with your purchase, which is why we offer an exchange option for eligible items. Please read belo

<h1 id="isPasted">Let&apos;s Find Your Perfect Replacement!</h1>At Pier 1, we understand that sometimes the product you ordered may not be the perfect fit for your needs. We want to ensure you&apos;re completely satisfied with your purchase, which is why we offer an exchange option for eligible items. Please read below to learn more about our exchange process. Eligibility for Exchanges:<ul><li>Most items are eligible for an exchange, subject to availability.</li><li>Clearance merchandise, personalized items, and items marked as &quot;Final Sale&quot; are not eligible for exchange.</li></ul>Initiating an Exchange:<ul><li>To initiate an exchange, please follow the return process outlined in our Returns Policy.</li><li>Return the item(s) you wish to exchange using our approved return label or a reputable shipping method of your choice. Please ensure the item is in its original condition and packaging.</li><li>Once we receive and process your return, we will issue you a store credit for the value of the returned item(s).</li></ul>Finding Your Replacement:<ul><li>With your store credit, you can browse our website and select the replacement item(s) you desire.</li><li>Please note that availability may vary, and we recommend checking the product&apos;s availability before finalizing your exchange.</li><li>Apply the store credit during checkout to use it towards your new purchase.</li></ul>If the replacement item(s) have a higher value than the store credit, you will be responsible for paying the difference. Conversely, if the replacement item(s) have a lower value, the remaining store credit will be available for future use. Shipping and Delivery:The shipping and delivery of your replacement item(s) will follow our standard shipping policies, as outlined in our Shipping &amp; Delivery article. Additional Notes:If the item you wish to exchange is no longer available, we apologize for the inconvenience. In such cases, we recommend exploring alternative options on our website or contacting our customer support team for further assistance.Please keep in mind that the exchange process may take some time, especially if the desired replacement is not immediately available. We appreciate your patience as we work diligently to ensure you find the perfect item.We strive to make the exchange process as seamless as possible to ensure your satisfaction with our products. If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@pier1.com" id="isPasted">support@pier1.com</a>. We&apos;re here to help! Didn&apos;t get the answers you were searching for? <a href="https://contact.gorgias.help/forms/djk120a0">Submit a Request</a> for more assistance.

Exchanges: Finding Your Perfect Replacement

Order Status

Report an Issue

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Pier 1

Returns & Exchanges

How to initiate a return

Return Policy

Reporting a Damaged or Defective Item

Gift Card Refunds

Exchanges: Finding Your Perfect Replacement